The Taylor Guitar

A Canadian musician from Halifax named Dave Carroll had difficulty with United Airlines. Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar.

During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for YouTube exposing their lack of cooperation.

The Manager responded: "Good luck with that one, pal."

So he posted a retaliatory video on YouTube. The video has since received over 6 million hits.

United Airlines contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was: “Good luck with that one, pal."

Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders. For you non-guitar people, it is not unusual for a good Taylor guitar to cost upwards of $10K US.

Here’s the video; it is a brilliant response to a company that should know better in this day of social media.


~ by yougottobekidding on May 1, 2015.

2 Responses to “The Taylor Guitar”

  1. Reblogged this on Take off with Natarajan.

  2. Great song, great story
    I Cr 13:8a, Love never fails !

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